Support

We usually reply within 1–2 business days.

Quick answers

I can't sign in

Use "Forgot password?" on the login screen to reset your password by email. Still stuck? Write to us — we'll check your account.

I paid but Premium is locked

Open the app and tap Profile → Restore purchases while signed in with the same store account (Apple ID / Google account) you paid with. If that doesn't help, send us your purchase receipt.

How do I cancel my subscription?

On iPhone: Settings → your Apple ID → Subscriptions → Trade Anomaly AI. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Trade Anomaly AI. Web purchases: use the Stripe portal link in your receipt email or write to us. Details in the Terms of Use.

How do I change what I am alerted about?

In the app: Profile → Monitoring. Alert sensitivity, markets and quiet hours take effect immediately; individual rules live on the Alerts tab.

How do I delete my account?

In the app: Profile → Delete account, or follow the account deletion instructions.

Where is my data stored and how is it used?

Everything is described in the Privacy Policy — including what we send to our AI provider and how to export or delete your data.